Shipping Policy

Last updated: 26 August 2026

Thank you for shopping with Sunday Soft. We aim to make your order experience as simple and reliable as possible. Please review the shipping information below before placing your order.

Processing Times

Orders are generally processed within 1–5 business days after payment has been receive.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Times

Estimated delivery times are:

• Australia: 3–15 business days
• International: 7–20 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances outside our control, including courier delays, severe weather, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Address

Please ensure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address, we may not be able to change it once your order has been dispatched. Additional shipping charges may apply if an order needs to be reshipped.

Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging and product.

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can investigate with the relevant shipping carrier.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

These charges are not included in the product or shipping price unless otherwise stated.

Delivery Delays

While we do our best to ensure your order arrives within the estimated timeframe, we cannot guarantee delivery dates once an order has been handed over to the shipping carrier.

We are not responsible for delays caused by shipping carriers, customs, weather events, public holidays, or other circumstances beyond our reasonable control.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us at:

Email: support@sundaysoft.com.au
Business Name: Sunday Soft

By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.