Returns & Refunds Policy

Last updated: 26 August 2026

At Sunday Soft, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to resolve it.

1. Australian Consumer Law

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or modify your rights under the Australian Consumer Law (ACL).

If a product has a major problem, you may be entitled to a refund or replacement. If the problem is not major, you may be entitled to have the product repaired or replaced.

These rights apply regardless of any additional return policy offered by us.

2. Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that:

• The product is unused and in its original condition

• The product is in its original packaging

• The product has not been damaged, altered, or used

• All accessories, manuals, and included items are returned

Change-of-mind returns are subject to our approval.

Unless the product is faulty or otherwise covered by your consumer guarantees, return shipping costs are the responsibility of the customer.

Original shipping costs may also be non-refundable for change-of-mind returns.

3. Faulty or Damaged Products

If your product arrives damaged, defective, faulty, or does not match its description, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photos or videos showing the problem, where appropriate

We may request that the product be returned for inspection.

If the product is confirmed to have a problem covered by Australian Consumer Law, we will provide the appropriate remedy required by law, which may include a repair, replacement, or refund.

4. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.

We will investigate the issue and, where appropriate, arrange for the correct product to be sent or provide another appropriate remedy.

5. Products Damaged Through Misuse

We are not responsible for damage caused by misuse, incorrect installation, accidents, modifications, negligence, or failure to follow the product's instructions.

This does not affect your rights under the Australian Consumer Law.

6. How to Request a Return

To request a return, contact us at:

Email: support@sundaysoft.com.au

Please include your:

• Full name

• Order number

• Reason for the return

• Photos or other relevant information, if applicable

Do not send products back to us without first contacting our customer service team.

7. Return Shipping

For approved change-of-mind returns, the customer is responsible for the cost of returning the product to us.

If the product is faulty, damaged, incorrect, or otherwise covered by Australian Consumer Law, we will cover reasonable return shipping costs where required.

8. Refunds

Once we receive and assess your returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider or financial institution.

9. Exchanges

Where appropriate, we may offer an exchange for another product.

If an exchange is unavailable or not appropriate, we may provide a refund or another remedy in accordance with applicable Australian Consumer Law requirements.

10. Sale and Promotional Items

Sale and promotional items are eligible for returns where required by Australian Consumer Law.

Unless otherwise stated, change-of-mind returns for sale or promotional items are subject to the same conditions outlined in this policy.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Business Name: Sunday Soft
Email: support@sundaysoft.com.au
Website: www.sundaysoft.com.au

We reserve the right to update this Returns & Refunds Policy from time to time. The latest version will always be published on our website.